CRM project management

Environment

Our client is a world wide association based in Geneva and counts thousands of global corporate members.

Challenge

The previous contact relationship management platform was bespoke software that had been heavily modified. This meant that maintenance had become, over time, a significant burden.

Solution

Soft-Finance provided project management services. The consultant coordinated internal and external resources and assisted the internal project manager in the change management process. He also was involved assuring that the project deliverables met the required quality standards.
Despite the significant challenges the project represented, it was delivered on time and on budget.